As we all know that Spectrum is well known for its internet services along with configured internet devices. The router is the main key to operating a high-quality Spectrum WiFi internet. So Spectrum also provides a router that is easy to set up. You just have to connect all the connections and sign in to your account. But, the user encounters that their spectrum router not working. You can also face the same, due to many reasons which we will be going to state them. This informative guide will also provide a walkthrough about how you can fix the Spectrum router issue.
Why My Spectrum Internet is Not Working?
When your Spectrum router not working, you can undergo the following situations:
- When you are using outdated software on your router.
- Maybe the Spectrum services are down.
- When you didn’t tighten the cables attached to the router.
- Bad weather can be a reason for spectrum not receiving internet.
In the case of bad weather, you have to wait until it turns back to normal. In these scenarios, there are chances of having any issue with the internet lines. But the others causes are common and can be fixed easily.
Try Out These Steps When Your Spectrum Router Not Working
In this section, we will provide you with different levels of methods that be best when your Spectrum WiFi not working properly.
Level 1: The Easy Method
The General method will carry out some approaches which can be done easily without any confusion. In this, we have two different methods that you can operate.
Step 1: Must Check Your Internet Speed
When your Spectrum modem not working to its best performance, then there can be issues with the internet. Or we can say that your router getting slow internet which can’t match the limit of the router. You can run a speed test by using an ethernet cable and connecting it with the computer. After which you can go to the Spectrum Speed Check page and begin a speed test.
Step 2: Check All Cable Connection
The cables play essential roles to operate the Spectrum router. The router has cables to connect to the system. You have to check the ethernet cables and other cables shouldn’t be loose. If there is any loose connection, tight it. Or also, if any cables are damaged or have cuts, then replace them with the new ones and also tighten them.
Step 3: Perform a Physical Restart
This is a simple process, which you can do when your Spectrum router not working. You have to unplug the router power cable from the power source and wait for 2-3 minutes (Tip: This process also helps you when your router overheats). After waiting, plug back the router cable into the power source and switch on the router. Wait until the router lights turn blue.
Step 4: Relocate Your WiFi Router
Sometimes, when the router is apart from the device it can’t process the proper internet speed, thus your Spectrum router not working. So for Spectrum troubleshooting, increase the speed of the internet by moving your router to the center of the office or home area. You can also relocate the router closer to the devices to gain more speed. Also noticed that there are no obstacles like Micro-Owen or any electronic devices which can block the signal between the router and the device.
Read Also- Fix Spectrum Router Red Light Problem
Level 2: Technical Method
The Technical methods need some knowledge about the router and its components as we will going to describe. Let’s start.
Step 1: Delete Extra Connected Devices
When a number of devices are connected to the router, slows down the internet, thus your Spectrum router not working. Or can say, when the applications on each device use the internet, they slow it. Sometimes downloading a large file on a laptop or any device can also interrupt the speed. So delete some extra connected devices which are not using the internet unnecessarily. You can use a direct step, you can change your WiFi password by which all devices will disconnect automatically. And then add the necessary ones with less utilization to boost your internet.
Step 2: Try to Reset Spectrum Router
To fix your Spectrum router not working issue you can reset your router to the factory default settings. You can also reset the router by manual process. To do this you have to locate the reset button which is on the backside of the router. Then with the help of a pin, press the reset button and hold for 10-15 seconds or until the lights come back to blue.
You can also reset the router with the help of the My Spectrum App. If you don’t have the My Spectrum app then download it and follow the given below steps:
- After downloading the Spectrum app, open it.
- Then, Sign in to your My Spectrum App.
- Now, choose the Services tab from the Account Summary page.
- Later, from the Services & Equipment menu, pick the Internet sub-tab.
- After that, go to the Gateway, router, or modem that you want to reset. Select Experiencing Issue option.
- Next, pick the Reset Equipment option.
- At last, click on the Reset button and wait for a while.
- In a few seconds, the router will restart. Check for Spectrum router not working issue.
Step 3: Reset Network Settings
If resetting doesn’t help you in fixing your router, then there must be an issue with the system’s network settings. To resolve your issue, reset the network settings with troubleshooting steps:
- First of all, go to your System’s Start menu and choose Settings App.
- Then, click on the Network and Internet option.
- Now, from the left panel click on the Status option.
- After that, scroll down and click on Network Reset.
- Finally, restart your computer and check for the issue.
IMPORTANT: The Spectrum Router can update itself automatically. When the update starts, the red and blue lights start blinking. If your Spectrum router is not updating itself then, you can also the Spectrum customer care and they will provide you with an upgraded Spectrum router.
Level 3: Contact the Experts
If none of the above method’s steps doesn’t help you in fixing your Spectrum router not working issue. Then for the best, you can contact the Spectrum Customer Care, Experts team by dialing +1844-244-1311.
Frequently Asked Questions
Q. How can I update Spectrum router software?
A. To update the Spectrum Router follow these steps:
- Sign in as the Primary user.
- Select the Billing tab.
- Then scroll down to choose the Statements sub-tab.
- Under Statement Details, pick the Spectrum Internet drop-down. Select Upgrade.
Q. What to do if the Spectrum router not working all of sudden?
A. When the router suddenly stops working, the first step of doing is to try to restart your router before doing anything. Unplug the router from the power outlet and after waiting 10-15 seconds, plug it back.